Last updated: June 13, 2026

Retic Refund Policy

At Retic (“we”, “us”, “our”, or the “Service”), we want you to be fully satisfied with our smart goal and habit tracking service. This Refund Policy describes the terms and procedures for subscription cancellations and refund requests.

Our payments are processed securely through Paddle, our merchant of record.

1. Subscription Cancellation

You may cancel your Pro Plan subscription at any time:

  • You can cancel directly within your account settings on the Service.
  • Upon cancellation, your subscription will remain active, and you will retain access to Pro features until the end of your current billing cycle.
  • Once the current billing cycle ends, your account will automatically downgrade to the Free Plan, and no further renewal charges will be made.

2. Statutory Withdrawal Right & 14-Day Money-Back Guarantee

Legal Notice: Under Article 17 of Korea’s Act on Consumer Protection in Electronic Commerce, if you have not used the Service at all after payment, you may withdraw your purchase and request a full refund at any time within 7 days of your purchase date. We voluntarily extend this to the more generous 14-day guarantee described below.

We offer a 14-day money-back guarantee for your first-time purchase of the Pro Plan:

  • If you are not satisfied with the Service, you can request a full refund within 14 days of your initial purchase date.
  • To request a refund, please contact us at team@retic.io with your account email address and purchase receipt.
  • Refund requests made after the 14-day window are generally not eligible for refunds, except where required by applicable local law.

3. Renewals and Recurring Billing

  • Subscriptions automatically renew at the end of each billing period (monthly) using the payment method on file.
  • Automatic renewals are not eligible for refunds. To avoid being billed for the next period, you must cancel your subscription before the renewal date.

4. Refund Processing

  • Once approved, refunds are processed immediately.
  • The refunded amount will be credited back to the original payment method. Depending on your financial institution or payment provider, it may take 5 to 10 business days for the refund to appear in your account.

5. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund or cancellation, please contact us at: